Position Details: Customer Service Apprentice (Estate Agents)

Description:

Customer Service Apprentice (Estate Agents)

BEAR ESTATE AGENTS LTD

Brief overview of the role

Bear Estate Agents need a Customer Service Apprentice to help them keep on top of tasks throughout the company. The successful applicant will be acting as a point of contact for all incoming and outgoing customer enquiries. Working across all teams within the business.

Vacancy Description

Key Responsibilities:

• Replying and drafting professional emails to clients
• Working alongside the Sales Progression and Lettings Teams as customer support on the phone
• Interacting with customers on social media
• Contacting venders and solicitors
• Completing data collection
• General Office tasks

Requirements and prospects

Desired skills

• Excellent telephone manner
• General IT skills and the ability to confidently use a computer
• Experience of using Microsoft programmes
• Knowledge of how to draft a professional email

Personal qualities

• Responsible and mature attitude
• Outgoing personality
• A people person

Desired qualifications

• Qualified to a GCSE or equivalent level

Future prospects

• You may be considered for a permanent position dependent on your performance after the apprenticeship has been completed

Things to consider

• Public transport to the location is limited. Please check that you are able to commute to Beech House, 1 Journeymans Way, Southend-on-Sea SS2 5TF on a daily basis.

About the employer

Bear Estate Agents are a local estate agent company in Southend who are a growing business. Their aim is to make their client’s lives as easy as possible when it comes to selling your home. From attending viewings, attending expert valuations and completing home sales, Bear will be with you every step of the way, keeping you up to date on the latest news of your home.

Training

Training provider - RM TRAINING (UK) LIMITED

Training to be provided

• The APPRENTICESHIP programme will last for 13 months and you will achieve Level 2 Customer Service Practitioner, Functional Skills in maths and English and ICT (if required)
• You will be based in the employer’s office so you gain 13 months’ office based training.

Apprenticeship standard

• Customer service practitioner

How to apply:

Email apprenticeships@rmtraining.co.uk with your CV