Position Details: Business Administrator Apprentice

Description:

Cockle Finance are seeking a motivated and enthusiastic Business Administrator Apprentice to join our team. This role is an excellent opportunity to learn and develop skills across a range of business functions, supporting the day-to-day operations of a forward-thinking finance firm.

Key Responsibilities:
 

Customer Service and Communication

• Answer incoming phone calls and respond to customer inquiries professionally and efficiently
• Provide support and assistance to customers throughout the loan application process
  
  Loan Management and Decision-Making:
   
• Input details from loan applications into our bespoke Loan Management System
• Use the system to assess and make informed decisions on the loans customers can have

Liaise with the Loan Management System provider to suggest and implement system changes and improvements

CRM and Email Management:

• Update and maintain the Customer Relationship Management (CRM) system to ensure accuracy
• Handle and respond to emails promptly and professionally Team Collaboration:
• Work collaboratively with colleagues to ensure smooth daily operations 
• Assist the Managing Director in reviewing and implementing future business plans
  
  Marketing and Analytics:
   
• Work with the firm's digital marketing partner to develop and execute marketing plans and projects
• Analyse the effectiveness of marketing campaigns and recommend improvements
  
  Compliance and Policy Review:
   
• Support the firm in staying compliant with Financial Conduct Authority (FCA) regulations
• Assess and rview the firm's policies and procedures in line with FCA requirements

GCSE in: English (grade Grade 4 - 9 (A* - C)) Maths (grade Grade 4 - 9 (A* - C))

Monday: 9:00am – 5:00pm
Tuesday: 9.00am - 5.00pm
Wednesday: 9.00am - 12.30pm
Thursday: 9.00am - 5.00pm
Friday: 9.00am - 3.00pm

How to apply:

Email apprenticeships@rmtraining.co.uk with your CV