Position Details: Customer Service Apprenticeship - Insurance Broker Role

Description:

At XYZ Insurance providing exceptional customer service is key to continued success. If you are patient, possess a friendly and professional telephone manner, and have great organisational skills with strong attention to detail, this apprenticeship could be the perfect opportunity for you.

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

• You will be handling incoming customer sales inquiries, build client relationships, identify sales prospects, and broaden your insurance knowledge. You'll also provide great customer service and administrative assistance
• Becoming an integral part of our team's success, ensuring that the office operates smoothly and that our clients are satisfied at all times
• You will be given full training right from the beginning and supported throughout your journey with us

If you’re determined to succeed, have a positive attitude and know when to ask for help, then we can train you in the knowledge needed to be a success!

Duties would include:

• Consistently offer a thorough and competent service while following company, industry and regulatory guidelines and procedures
• Liaising with new/existing clients over the telephone, by email and by post
• Updating the database and maintaining records 
• Running through new quotations
• Chasing of all new business cases every week
• Pursuing all current business inquiries on a weekly basis
• Maintaining filing systems
• Dealing with daily post
• Renewing insurance policies
• Admin related work
• Making/receiving numerous telephone calls
• Processing/attending to diaries
• Problem solving and critical thinking

Company Benefits

Taxi service to and from Benfleet Station is provided to staff to overcome the rural location of the workplace. Pension scheme Potential for home working once fully operational and competent
 

Hours are 35 per week, 9:00am to 5:00pm Monday to Friday (No weekends)

How to apply:

Email apprenticeships@rmtraining.co.uk with your CV