Position Details: Customer Service Apprentice

Description:

Customer Service Executive

Fonix Telematics are an innovative global supplier of vehicle telematics, tracking and in-vehicle video monitoring solutions. We offer our partners advanced software solutions and reliable hardware coupled with a UK based customer service and support network. Our passionate approach to long term relationships allows our partners to grow at just the right pace for their businesses, sharing our industry expertise in tracking and camera solutions along with other fleet services knowledge gained over many years in the industry we believe we offer our partners and their customers something very unique.

We are currently looking to expand our team in our Chelmsford office. The role will be office based and the day to day role will include:

Responding to customer Enquiries

Responding to inbound questions via phone, email, or chat.

Resolving customer issues

This can include resetting customer passwords, booking and engineer visit or assisting with technical issues.

Processing orders

Processing new orders via phone and email. Helping to prepare and fulfil orders.

Device Programming

Setting up tracking and camera devices

Device Commissioning

Taking inbound calls from engineers who are 'Commissioning' a service or product.

Collaborate with others

This can include working with other team members and departments to ensure customer satisfaction.

General Administration

Updating records in our CRM system and keeping systems up to date.

Required Skills

Positive Thinking

Problem solving

Good telephone manner

Excellent communication skills

Team Player

Well Organised

Competent with Word, Excel and Outlook

Strong attention to detail

How to apply:

Email apprenticeships@rmtraining.co.uk with your CV